Returns & Exchanges Policy
At Layaway, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original condition. Please ensure all tags are attached and products are unused to qualify for a full refund or exchange.
Initiate Your Return
Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.
Pack Your Items
Securely place the items in their original packaging, ensuring that all documentation and the return authorization slip are included inside the box.
Ship It Back
Affix the provided pre-paid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing